You can reach our customer support via the points listed above!
This we can not say exactly, because your ticket must also be forwarded depending on the problem / question and this takes time. Also things like illness or vacation can delay the processing!
Your order may have the following status:
“Payment pending” – The order has not been paid yet.
“In Process” – The payment needs to be manually verified.
“Completed” – The order is ready and completed.
“On hold” – The order needs to be checked manually.