Customer support

Using the support options below, you can ask any questions & concerns about products, bugs or the like. Our team will advise you competently.




Reach our support weekdays from 10 to 20 o'clock

We always try to offer you the best possible customer support. We usually respond within 24 hours.
The fastest way to reach us is via Discord, where you can also send messages in the public chat.

Frequently Asked Questions

Customer questions

Frequently asked questions

Developer questions

How do I reach the customer support?

You can reach our customer support via the points listed above!

How do I create a ticket?

You can create a ticket via our Discord in the #ticket-support channel or on our website via the support button in the order overview.

I no longer have my license key. What should I do?

In general, you can view all orders with license keys under My Account! If you still need help, create a ticket with your order number.

How long does it take for my ticket to be answered?

This we can not say exactly, because your ticket must also be forwarded depending on the problem / question and this takes time. Also things like illness or vacation can delay the processing! However, you should normally have received a response to your ticket within 24h during the week.

What status can my order have?

Your order may have the following status:

"Payment pending" - The order has not been paid yet.

"In process" - the payment must be checked manually.

"Completed" - The order is ready and completed.

"On hold" - the order must be checked manually.

Where do I see all of you vendors?

You can see all sellers at

How can I become a developer?

Here you can find more information:

How to get the developer rank on the Discord server

As soon as you sell a product on YourMcShop you can get the developer rank via a ticket on our Discord server.

How long does it take for my product to be activated?

The products are checked by us personally. Therefore, the review may take up to 14 business days. However, we try to finish the review as soon as possible!

How is my earning selling my products with you guys?

You can find all the information on the page

How does the payout work?

You can request a payout in their store manager!

How long will it take for my requested payout to be processed?

The payouts are usually made on a weekly basis. However, this is a manual process, so it may be delayed from time to time.

Do I need a trade as a developer?

Information about business registration and when you need a trade can be found at:

Can I sell products without a trade?

We offer you to sell your products without a trade. However, the proceeds will be donated to selected organizations and will not be paid out.

What we can offer you!

Fast support

You will usually receive an answer to your question or problem from our team within 24 hours. We think good communication is important!

Online and accessible since 2018

Since 2018 we are online and available. Our team constantly checks the quality and functionality of our products. Reported errors are corrected immediately.

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